Data deletion

Last updated: October 29, 2026

You can delete the data eHelp holds about you at any time. Most of it is on your own computer, so you can delete it yourself right away.

1. Remove one connected account

In eHelp, open Accounts and click Remove next to the account. Its access token and details are deleted from your computer immediately.

2. Delete everything on your computer

Uninstall eHelp from Windows Settings → Apps.
Delete the folders %APPDATA%\postdesk and %APPDATA%\eHelp Live Mixer. To open them, press Windows + R, type the folder name and press Enter.

3. Delete your data on our server

Your eHelp account: log in to your account page and use Delete account. Your email, password hash, authenticator settings, sign-ins and subscription record (name, dates, networks) are deleted immediately. Uploaded media is already deleted right after publishing.

Can't log in? Email support@ehellp.com from your account's email address, with the subject "Delete my eHelp data". We delete everything within 30 days and confirm by email.

4. Remove eHelp's access on each network

Facebook and Instagram: Settings & privacy → Settings → Apps and websites → eHelp → Remove. Facebook also lets you request deletion of the data eHelp received; we act on those requests.
Threads: in the Threads app, Settings → Account → Website permissions → remove eHelp.
X: Settings → Security and account access → Apps and sessions → Connected apps → eHelp → Revoke.
Google / YouTube: myaccount.google.com/permissions → eHelp → Remove access.
TikTok: Settings and privacy → Security & permissions → Apps and services permissions → eHelp → Remove.

Posts you already published stay on the networks. Delete them there, or in eHelp's Streams where the network allows it.

Questions: support@ehellp.com. See also our Privacy Policy.